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Resources

Frequently Asked Questions

Resources

Frequently Asked Questions

Frequently Asked Questions2023-12-20T17:43:20-06:00
Can I buy your products online?2023-12-18T17:59:18-06:00

Yes! We have all of our safes and vault doors available for purchase online! You can also visit one of our retail locations to see them in person.

Do you have stores where I can see products and ask questions?2023-12-17T15:10:31-06:00

Yes! We have 10 Retail Locations throughout the DFW Metroplex staffed with licensed locksmiths ready to answer any questions you have and give you product demonstrations!

Do you take credit cards?2023-12-17T15:09:08-06:00

Yes we do! We take American Express, Discover Master Card and Visa. Our locksmiths are able to run all major credit cards on site at the time of service and email you a receipt immediately.

What kinds of payment do you take?2023-12-17T15:08:52-06:00

We take cash, check, credit cards or money orders. If you are a business owner you can also apply for credit terms.

When I click on your BBB link it says Joe East Enterprises, who is that?2023-12-18T18:01:29-06:00

Great question! Joe East Enterprises is our parent company and our Better Business Bureau listing is under that name. We operate as A-1 Locksmith. If you scroll down on our BBB page you will see the name listed under the DBA section. We know this is a little confusing but we have to follow the rules the BBB set for us.

How can I get my house ready for an install?2023-12-18T18:13:25-06:00

Moving a safe into a home can be difficult, depending on the size of the safe. In order to help with this process and protect your house, we ask that you first make sure the safe can fit through the house to the room where you would like it. We suggest that you cut a piece of cardboard to the dimensions of the safe and push it through your house, paying special attention to door openings and hallways. If it does not hit anything, then the safe will fit. The next step is to clear the path of any obstructions (kids toys, chairs, rugs, etc.). Before we deliver and install a safe for you, our safe experts will tell you all preparations to make sure the process goes smoothly.

How can I get started on my install?2023-12-18T18:13:52-06:00

Please reach out to our dedicated safe experts at (214)884-2298 or safedelivery@a-1locksmith.com, from here our safe team will go through a series of questions to determine the price of your installation and will provide you with available dates for installation.

What does A-1 Safes do during a safe install?2023-12-18T18:12:53-06:00

Our expert safe installation team is committed to customer service. Once we have received all of the information we need, we prepare for the install. Our team will put down protective materials to keep from damaging any type of floor the safe will pass over. We will move the safe up or down stairs to whichever room you need. We will move the safe into its final position, level the safe out, and then bolt it down (if you opt for bolt down service). Once the safe is installed we will go over how to change the lock combination, code, or biometric scan. Our team will go over all the features on your new safe and then explain how to register your safe for warranty.

Why should I bolt my safe to the ground?2023-12-18T18:13:13-06:00

We recommend anchoring your safe for two main reasons. The first being stability, for this we typically use either 3/8″ or 1/2″ concrete bolts and go down into the foundation. The second reason is that it helps improve burglary resistance. Typically when someone is trying to break into a safe, they first knock it onto its back in order to take a crowbar to the door and use their entire weight to pry it open. When the safe is bolted down, it eliminates the possibility for the safe to be knocked over, thus making it near impossible for a safe to be pried open.

Can you change my locks on my home?2023-12-18T18:07:21-06:00

You bet we can! We can change your locks in a number of ways based on your budget and needs. Our two most popular options are either to rekey your existing locks which makes your old locks work with new keys, or we can install brand new hardware equipped with new keys. You get to choose what works best for you.

Can you make a copy of my key?2023-12-17T15:21:05-06:00

Yes we can!
We make copies of all types of keys from simple house keys to auto keys to high-security keys.

Do you sell locks that cannot be picked?2023-12-18T18:07:40-06:00

We sure do! We carry a variety of pick and drill-resistant locks to help keep your home secure.

How can I get my house ready for an install?2023-12-18T18:13:25-06:00

Moving a safe into a home can be difficult, depending on the size of the safe. In order to help with this process and protect your house, we ask that you first make sure the safe can fit through the house to the room where you would like it. We suggest that you cut a piece of cardboard to the dimensions of the safe and push it through your house, paying special attention to door openings and hallways. If it does not hit anything, then the safe will fit. The next step is to clear the path of any obstructions (kids toys, chairs, rugs, etc.). Before we deliver and install a safe for you, our safe experts will tell you all preparations to make sure the process goes smoothly.

How can I get started on my install?2023-12-18T18:13:52-06:00

Please reach out to our dedicated safe experts at (214)884-2298 or safedelivery@a-1locksmith.com, from here our safe team will go through a series of questions to determine the price of your installation and will provide you with available dates for installation.

What does A-1 Safes do during a safe install?2023-12-18T18:12:53-06:00

Our expert safe installation team is committed to customer service. Once we have received all of the information we need, we prepare for the install. Our team will put down protective materials to keep from damaging any type of floor the safe will pass over. We will move the safe up or down stairs to whichever room you need. We will move the safe into its final position, level the safe out, and then bolt it down (if you opt for bolt down service). Once the safe is installed we will go over how to change the lock combination, code, or biometric scan. Our team will go over all the features on your new safe and then explain how to register your safe for warranty.

Why should I bolt my safe to the ground?2023-12-18T18:13:13-06:00

We recommend anchoring your safe for two main reasons. The first being stability, for this we typically use either 3/8″ or 1/2″ concrete bolts and go down into the foundation. The second reason is that it helps improve burglary resistance. Typically when someone is trying to break into a safe, they first knock it onto its back in order to take a crowbar to the door and use their entire weight to pry it open. When the safe is bolted down, it eliminates the possibility for the safe to be knocked over, thus making it near impossible for a safe to be pried open.

Can you make a copy of my auto key for my vehicle?2023-12-18T18:03:00-06:00

Yes! We can duplicate existing keys at any of our retail locations or we can send a technician out to you.

Do I need to have my car towed to you?2023-12-18T18:03:54-06:00

No. We can send one of our locksmiths out to you to cut and program your key, saving you time and money.

Do you sell auto keys and remotes?2023-12-17T15:17:57-06:00

We do!
All we need from you is the year, make and model of your vehicle and we can give you a total price if you come to us or we if we come to you, and when we can program the key.

How long does it take to make a new auto key?2023-12-18T18:04:09-06:00

It depends. The time it takes will vary depending on your vehicle and if we are making a copy or making a brand new key from scratch. Other factors include what kind of key you need. The best thing to do is call us and talk to one of our representatives so they can give you an accurate time frame.

I bought my auto key somewhere else, can you still cut it and program it?2023-12-18T18:04:37-06:00

Yes we can. We are more than happy to cut and program your auto key even if you didn’t buy it from us, but we cannot guarantee the key will work if it was not purchased from us. We use the same keys as auto manufacturers that are made from high quality parts that virtually never fail, that is why we can guarantee the programming when you buy a key from us. Unfortunately if you buy a key somewhere else, we cannot guarantee the quality of the key so our normal lifetime programming warranty is voided.

I lost my keys, can you still make a key for my car?2023-12-17T15:19:01-06:00

Absolutely!
We can easily make a new key for you, even if you lost your old one. All you will need to provide for us is the year, make and model and you will need to provide a photo ID and insurance for the vehicle.

Can you work on my existing master key system if you didn’t install it?2023-12-18T18:05:38-06:00

Yes. Master key systems can be very complex so it’s good to have a solid understanding of your future needs when you’re first planning out your system. At A-1, we come in and work with you on improving an existing system or create a brand new master key chart to ensure your business and facilities are truly secure!

Do you offer ADA Compliance help?2023-12-18T18:06:29-06:00

Yes! Our locksmiths and staff are trained in ADA compliance and can help you evaluate whether your business needs to make any changes.

Do you sell commercial and high security locks for businesses?2023-12-18T18:04:58-06:00

Yes. We sell high security locks from a number of manufacturers. These locks are pick and drill resistant and keys cannot be duplicated by unauthorized personnel.

Do you sell security camera systems?2023-12-18T18:06:13-06:00

Of course! We sell, install, and maintain security camera systems for businesses all over the United States.

I have multiple offices, can you service all of them even if they are in other states?2023-12-18T18:05:19-06:00

Yes we can! A-1 Locksmith is not only the largest locksmith in the DFW area, but we are one of the largest locksmiths in the United States! We have a network of locksmiths standing by that can service your business offices and retail centers no matter where they are located. You make one phone call and we take care of it all.

What kind of access control systems do you offer?2023-12-18T18:05:59-06:00

We offer a wide variety of access control systems. From simple systems like electronic deadbolts to keep a supply closet secure to a company-wide system that monitors traffic and restricts access, we have it all!

Do you deliver safes?2023-12-17T15:22:32-06:00

You better believe we do!
We can deliver any safe you buy from us and we don’t just drop it off in your garage. We offer full white glove delivery, including bolt down service, so your safe is installed where you want it, not just dropped off at your front door or left in your garage.

If I bought my safe somewhere else can you install it for me?2023-12-18T18:08:18-06:00

Yes! We can move and install a safe purchased from any other retailer. We don’t charge you any extra, our standard delivery and move rates apply.

Is it important to bolt my safe to the floor?2023-12-17T15:23:18-06:00

We certainly recommend it!
While you don’t have to do this, bolting your safe to the floor eliminates the ability for thieves to tip your safe on it’s side. This reveals weaker points under the safe and makes it much easier for crooks to cut open your safe and steal it’s contents.

What kinds of safes do you sell?2023-12-18T18:08:23-06:00

Nearly every kind! We offer small pistol vaults and jewelry safes, luxury gun safes, TL rated safes, vault doors, and everything in between. Our wide selection of safes is guaranteed to have something that meets your needs and budget.

American Security2023-12-18T18:16:04-06:00

American Security, also known as AMSEC, is a trusted name in secure storage solutions. Renowned for their robust construction and cutting-edge technology, these safes provide top-tier protection for valuables.

Browning2023-12-18T18:11:57-06:00

Browning is an industry leader in gun safes. Their safes have many customizable options and they create safes for almost any need. Browning safes are designed and manufactured by ProSteel which operates out of Provo, Utah.

Champion2023-12-18T18:22:06-06:00

Champion safes stands as a premier provider of high-security safes, synonymous with strength and reliability. Meticulously crafted with advanced features, Champion Safes offer unparalleled protection for valuables, documents, and firearms.

Liberty Safes2023-12-18T18:11:21-06:00

Liberty is one of the world’s leading manufacturers in gun safes. They are the #1 seller of gun safes in America. Liberty was founded in 1988 and produces many of their safes in the U.S.A.

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